How can we help?

When you send a request, we look for approved mechanics who cover your ZIP code area, offer that type of repair, work on your make, offer the service type you chose (mobile or at a garage) and are available around your preferred time. Up to five of the closest are notified, and your request page shows exactly how many were.

Each interested mechanic sends one itemized quote: labor, parts, taxes and any fees as separate lines, plus the scope of work, an offered time slot, the estimated duration and when the quote expires. Compare them side by side and select the one that fits.

When you select a quote, its terms and your consent are saved and a reservation is created with the status pending payment. A booking is confirmed only after payment.

Online payments are coming soon, so checkout is not open yet: no card details are collected and nothing is charged. Your reservation shows the full price breakdown, including the platform fee, and you can cancel it.

Before a booking is confirmed, matched mechanics see your vehicle, the problem description, your photos (with location data removed), an approximate area and your preferred time. They do not see your phone number, email, exact address or video.

Likewise, you see a mechanic’s display name, experience, services, approximate area and genuine rating (or “New”), but not their phone number, email or garage address. Contact details are shared only with the booked mechanic, after the booking is confirmed.

They are approximate on purpose. Maps and distances use the center of a ZIP code area, never an exact address, so you will see wording such as “about 6 mi” and shaded areas instead of pins on a house.

Yes. Customers can add photos of the problem to a request (and more later while it is open), and a profile picture. Mechanics can show photos of their work in a gallery, and both sides can add before and after photos to a confirmed booking.

Use JPEG, PNG or WebP files up to 8 MB. Every picture is re-encoded with its location and camera data removed, and only the people who need it can see it.

Ratings come only from genuine reviews that customers leave after a completed booking. A mechanic without any shows “New”. Sample reviews included with the pilot are never counted.

Brakes and suspension are safety-critical. Requests in these categories only go to mechanics an admin has specifically approved for that work. If no approved mechanic covers your area, the request page says so instead of sending it to someone who is not approved.

No. In a code read, a mechanic reads the stored trouble codes with a scan tool and explains what they generally point to. Codes point to a system, not always to the failed part, so you may still need a diagnostic visit.

Your request page says that no mechanics were notified; it never shows a made-up number. An admin can see why each mechanic did not match and follow up.

Yes. You can cancel an open or quoted request (mechanics who quoted are told), and a reservation that is still pending payment. Mechanics can withdraw a quote until you select it.

Sign up as a mechanic, complete your application (services, makes, service area, availability) and upload your ID and insurance documents. An admin reviews it; once approved, matching jobs appear on your job board.

Updates appear in the app under notifications (the bell icon). During the pilot, emails are captured inside the app for admins instead of being sent over the internet.